Privacy Policy

1. Introduction

Calm Relay LLC ("Company," "we," "our," or "us") operates Calm Relay, a communication filtering service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Calm Relay, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

Age Requirement: Our Service is intended for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, we collect:

• Contact Information: Name, email address, phone number
• Account Credentials: Password (encrypted), authentication data
• Payment Information: Billing address, payment method details (processed and stored securely by our third-party payment processor)
• Profile Information: Display name, account preferences

2.2 Message Content

To provide our filtering service, we process the content of messages you send and receive through Calm Relay:

• Original Messages: Raw message content (subject to your retention settings)
• Filtered Messages: AI-processed versions of messages
• Message Metadata: Timestamps, sender/recipient identifiers, delivery status

2.3 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, browser type
• Log Data: IP address, access times, pages viewed, referring URL
• Usage Data: Features used, interaction patterns, error reports
• Location Data: General geographic location based on IP address

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication status
• Remember your preferences and settings
• Understand how you use our Service
• Improve and optimize our Service

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and filter your messages using AI technology
• Send you notifications, updates, and security alerts
• Respond to your inquiries and support requests
• Process payments and manage subscriptions
• Detect, prevent, and address fraud, abuse, and security issues
• Analyze usage patterns to improve user experience
• Comply with legal obligations and enforce our Terms of Service

4. AI Processing and Third-Party Services

Important: Your message content is processed using artificial intelligence technologies to enable our filtering features.

We use a variety of large language model (LLM) providers and other third-party services to process and filter messages. When you send a message through Calm Relay:

• We take steps to anonymize or minimize personally identifiable information where possible before processing
• Message content may be transmitted to third-party AI and infrastructure providers as necessary to operate the Service
• We select providers that offer appropriate data protection commitments
• Processed results are returned to us and stored according to your retention settings

By using our Service, you acknowledge and consent to this processing. We may change the specific providers we use from time to time to improve the Service, maintain reliability, or reduce costs, while maintaining appropriate data protection standards.

5. SMS and Mobile Information

5.1 What We Collect

When you opt in to SMS communications, we collect:

• Your mobile phone number
• Your consent status and timestamp
• SMS delivery and response data (sent, delivered, failed)
• Carrier information (for delivery purposes only)

5.2 How We Use SMS Data

We use your mobile information to:

• Deliver filtered message notifications
• Send account alerts and security codes
• Provide service updates and announcements
• Process your STOP and HELP requests

5.3 SMS Third-Party Sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for Twilio, our SMS delivery provider, solely as necessary to transmit messages.

5.4 Opting Out of SMS

You can withdraw consent to SMS communications at any time by texting STOP to any message from us. We will confirm your opt-out and cease sending SMS messages within 24 hours. You may also manage SMS preferences in your account settings.

6. Third-Party Service Providers

We work with third-party companies to help us operate our Service. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information:

• Authentication providers: Identity verification and account security
• Cloud infrastructure providers: Database, hosting, and content delivery
• SMS delivery providers: Text message transmission
• AI and LLM providers: Message processing and filtering
• Email delivery providers: Transactional email transmission

These providers are located in the United States and process your data under contractual obligations to maintain confidentiality and security.

7. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (see Section 6)
• Legal Requirements: When required by law, subpoena, or other legal process, or to respond to government requests
• Safety and Protection: To protect the rights, property, or safety of Calm Relay, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
• With Your Consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

8. Data Retention

We retain your data according to the following schedule:

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

9. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Secure authentication and access controls
• Regular security assessments and monitoring
• Secure cloud infrastructure with SOC 2 certified providers
• Employee access limited to those who need it

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you as required by applicable law. Notification may be made via email to the address associated with your account, through in-app notification, or by posting a notice on our website.

11. International Data Transfers

Our Service is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

By using our Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

12. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-Out: Opt out of certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at legal@calmrelay.com. We will respond to your request within 30 days.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Categories of Personal Information Collected

• Identifiers: Name, email, phone number, IP address, account ID
• Commercial Information: Subscription and payment history
• Internet Activity: Browsing history, interactions with our Service
• Geolocation Data: General location based on IP address
• Communications: Message content you submit for filtering

Your California Rights

• Right to Know: Request information about personal data collected, used, and shared
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Do Not Sell or Share My Personal Information: We do not sell your personal information or share it for cross-context behavioral advertising purposes.

To submit a request, email legal@calmrelay.com with the subject line "California Privacy Request." We may need to verify your identity before processing your request.

14. Nevada Privacy Rights

Nevada residents may opt out of the sale of their personal information. We do not currently sell personal information as defined under Nevada law. If you are a Nevada resident and wish to submit an opt-out request, please contact us at legal@calmrelay.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you by email at least 30 days before changes take effect
• Post a prominent notice on our website

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

• Email: legal@calmrelay.com
• Company: Calm Relay LLC
• Location: Miami, Florida, USA

We will respond to your inquiry within 30 days.